How to Reach Us
The quickest way to reach the LAXMI365 team is the live chat button on laxmi365-nepl.com and inside the app. For questions that are less urgent, you can use the contact form in the Help section.
Please only use the official channels listed on our website. LAXMI365 staff will never ask for your password or wallet PIN.
Before You Get in Touch
Have your registered username ready. If your question is about a payment, also note the method you used (eSewa, Khalti, IME Pay, ConnectIPS or bank transfer), the amount in NPR and the transaction reference. This lets us trace the payment much faster.
For bonus queries, tell us which offer you selected and roughly when you made the qualifying deposit.
Common Topics
Most messages we receive are about deposits that haven't appeared yet, account verification, withdrawal status and bonus wagering progress. Many of these are also covered on our Terms and Responsible Gaming pages.
If you would like help setting limits or arranging a break from play, just ask in chat. Our team will guide you through it with no judgement.